Securus Technologies Leaving Its Competition Behind with Great Service

Securus Technologies has been around for a long time, and over the years, the company has evolved from being a small company to one of the giants. Being in the prison communication business is not easy as it requires constant improvement of products and services. Its executives have to be on the toes to ensure that their clients are getting the best service. But, the company has taken on the challenges of this competitive industry and have come out has a real winner. Having experienced their service first-hand, I know how the company takes care of their clients and ensures that they are happy with the service.

 

I am a law enforcement officer with over a decade’s experience and have used many different kinds of security and investigative technologies in the past. However, I can say it with confidence that the investigative services and solutions offered by Securus Technologies is by far the best I have come across so far. It is because the investigative technology provided by Securus Technologies is innovative and intuitive, which has the potential to save lives and get the evidence needed to put the criminals in prison.

 

Securus Technologies recently published a press release where it posted parts of the letters written by the law enforcement officers like myself to the company. The press release showcases the love and appreciation Securus Technologies has been getting from all the parties involved in the correctional industry due to his high-end crime prevention technology. As per the company, the crime prevention and criminal justice technology offered by Securus Technologies has played a vital role in reducing inmate-on-inmate crime as well as crimes in the society. Investigative technology is useful in today’s world to get the evidence needed to track the criminals and convict them in the court of justice, and it is what the services like Investigation PRO and LBS offered by Securus Technologies helps in providing.

 

 

Securus Technologies: Safety for Both Inmates and Prison Employees as Well

I’ve noticed that the term ‘For Profit Prison‘ seems to be greeted with a look of disdain yet the same people with this attitude complain even more that nothing is being done to protect them and their families as well as their property from all sorts of criminal acts.

 

I’ve also noticed they all want something done, but nobody wants to pay for it.

 

Living in the Dallas area; I am aware of Securus Technologies which is a company that is involved in the business of privatization of the prison system.

 

Yes, I used the word ‘Business;’ but let’s take a look at the philosophy of Securus Technologies.

 

Securus Technologies perspective of improving the safety and security incarceration, or the ‘Prison Environment,’ is not just focused on keeping society safe; this is a larger issue which includes the safety and well-being of the inmates and their families and extends to parolees as well.

 

In a three year period from 2014 to 2016 Securus Technologies spent over $600 million in research and development as well as acquiring patent rights all on new technology to improve the safety of prisons and this includes the prison guards and other prison employees.

 

One thing that I feel needs to be understood is that some of these prison employees are people like a registered nurse working in the confines of a prison in direct contact with the inmates.

 

Sounds like a fun job to me.

 

There is a larger scope of all that it is involved in our prison systems and Securus Technologies perspective of improving the safety and security of those incarcerated is not just focused on keeping society safe; this also includes the safety and well-being of the inmates and their families and extends to parolees as well.

 

And, as mentioned above, the safety and well-being of the prison employees.

 

Head To Head Battle Between Two Tech Companies

Securus Technologies dominates in offering technological solutions for both governmental and felon law systems. Some of its services include monitoring, public safety, investigation, and corrections. Recently, it took a huge leap by confronting GTL-Global Tel Link, its primary opponent in the industry, allowing a judge rule out which among the two companies was best under the following criteria;

 

  • Owner of largest and best product set
  • Most modern telephone calling platform
  • Most capital and expense efficient platform
  • Best customer service

 

The challenge follows after GTL allegedly claimed to be offering as good services as Securus Tech. Richard A. Smith, Securus Technologies CEO, wants a judge to analyze both parties, and come up with who has better customer service, product sets, and calling platform. The comparison, however, didn’t seem fair as Securus owns investments worth over $700 million and owns technologies, companies and an Advanced Technology Center, whereas GTL has small investments to show.

 

Other advantages that Securus has over GTL include;

  • Offers many services to the correction facilities
  • Securus boasts of owning a domestic call center
  • Trained technicians work at Securus
  • Securus is author of world’s biggest VOIP calling platform
  • Customer reviews confirm Securus’ customer service, economics, and technological advancement is ahead of GTL’s.

 

Smith states that if he were GTL, he would reject the tech challenge bake off. He maintains that his company excels in all matters in question and Securus undoubtedly has its words leading its actions.

 

About Securus Technologies

 

Securus aims at providing second to none technology solutions including biometric analysis, incident management, inmate self-service, emergency response, and monitoring products. It is headquartered in Dallas, Texas, providing services across North America.

 

Their priority is making the world a safer place while connecting family and friends to those in correctional facilities, emergency dispatchers to those in need and helping in investigation processes. Securus is currently serving more than 3,400 governmental agencies and 1.2 million inmates.