Securus Technologies dominates in offering technological solutions for both governmental and felon law systems. Some of its services include monitoring, public safety, investigation, and corrections. Recently, it took a huge leap by confronting GTL-Global Tel Link, its primary opponent in the industry, allowing a judge rule out which among the two companies was best under the following criteria;
- Owner of largest and best product set
- Most modern telephone calling platform
- Most capital and expense efficient platform
- Best customer service
The challenge follows after GTL allegedly claimed to be offering as good services as Securus Tech. Richard A. Smith, Securus Technologies CEO, wants a judge to analyze both parties, and come up with who has better customer service, product sets, and calling platform. The comparison, however, didn’t seem fair as Securus owns investments worth over $700 million and owns technologies, companies and an Advanced Technology Center, whereas GTL has small investments to show.
Other advantages that Securus has over GTL include;
- Offers many services to the correction facilities
- Securus boasts of owning a domestic call center
- Trained technicians work at Securus
- Securus is author of world’s biggest VOIP calling platform
- Customer reviews confirm Securus’ customer service, economics, and technological advancement is ahead of GTL’s.
Smith states that if he were GTL, he would reject the tech challenge bake off. He maintains that his company excels in all matters in question and Securus undoubtedly has its words leading its actions.
About Securus Technologies
Securus aims at providing second to none technology solutions including biometric analysis, incident management, inmate self-service, emergency response, and monitoring products. It is headquartered in Dallas, Texas, providing services across North America.
Their priority is making the world a safer place while connecting family and friends to those in correctional facilities, emergency dispatchers to those in need and helping in investigation processes. Securus is currently serving more than 3,400 governmental agencies and 1.2 million inmates.